PT Sales Associate
No. of Positions: 3
Full Job Description
JOB SUMMARY As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention. RESPONSIBILITIES Be Buddy/Team Player
• Lead by example and model behavior that reflects the company’s core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Demonstrate a high degree of maturity and integrity.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented. Create the Customer Experience
• Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
• Demonstrate strong use of selling skills.
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
• Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
• Have a thorough understanding and use of the technology tools that support the customer experience Create the Customer Experience